As an operations strategist with real-world experience, I am often asked: What exactly do you do?

Building on how a director of operations role is described on LinkedIn—as someone who "ensures that organizations both large and small run smoothly…to maximize a company's productivity and performance" — I respond by saying that I put clients on their path to success.

In the course of my 20+ year career in architecture and design, I have become well-versed on how to run a business. Or, at times, learned (or witnessed) how not to run a business.

Starting as a designer and small firm owner, then advancing through the ranks at mid-size and large firms from project manager to director of operations then principal, I experienced collaboration, team building, leadership and organization.  I have been in the front row and the driver's seat, and, on the rare occasion, the hot seat.

Read about my key elements to operational success in this LinkedIn article here.